Privacy Policy

We collect information in three primary ways: directly from you, automatically when you use our website, and from third-party sources.

A. Information You Provide Directly

• Contact & Inquiry Forms: First name, last name, company name, work email address, and phone number when you submit a consultation request or contact form.
• Project Information: Details about your organisation's learning and development needs, budget ranges, and project scope that you choose to share with us.
• Account Registration: Credentials and profile details if you create an account for accessing Wisdora's client portals or LMS environments.
• Career & Freelance Applications: Résumé/CV, professional background, qualifications, portfolio links, and availability if you apply to join the Wisdora team or freelance network.
• Communications: Content of emails, chat messages, or other correspondence you send to us.
• Event & Webinar Registrations: Registration details for Wisdora-hosted training events, workshops, or webinars.

B. Information Collected Automatically

• Log & Device Data: IP address, browser type and version, operating system, referring URLs, pages visited, time spent on pages, and click-stream data.
• Cookies & Similar Technologies: Session cookies, persistent cookies, pixel tags, and analytics identifiers (see Section 4).
• Location Data: General geographic location derived from your IP address (country/city-level, not precise GPS location).

C. Information from Third Parties

• CRM & Marketing Platforms: We may receive information about you from HubSpot, Salesforce, or similar CRM tools through form fills, interactions, or list enrichment.
• LinkedIn & Social Platforms: If you interact with our LinkedIn page or social media profiles, we may receive limited profile data as permitted by those platforms.
• Analytics Providers: Google Analytics, Microsoft Clarity, and similar tools provide aggregated and anonymised usage insights.
• Public Sources: Publicly available professional information from directories or business websites for B2B outreach.

We use the information we collect for legitimate business purposes, including:

Wisdora does not sell or rent your personal information to third parties. We may share your information with:

• Service Providers & Vendors: Trusted third-party companies that assist us in operating our business — including cloud hosting providers (AWS, Google Cloud), CRM platforms (HubSpot), email service providers (Mailchimp), video conferencing tools (Zoom, Microsoft Teams), and payment processors — who are contractually bound to protect your data.
• Business Partners: Technology partners such as Absorb LMS, GO1, Panviva, and other eLearning platform providers when their services are part of your solution, and only with your knowledge.
• Freelance & Consultant Network: When matching your project with our vetted network of L&D consultants, we may share relevant project scope information, not your personal contact details, without explicit permission.
• Analytics Providers: Aggregated and anonymised data with analytics services to understand usage patterns and improve our offerings.
• Professional Advisors: Lawyers, accountants, auditors, and insurers who provide professional services to Wisdora under strict confidentiality obligations.
• Legal & Regulatory Authorities: Government bodies, courts, or law enforcement when required by applicable law, legal process, or to protect the rights and safety of Wisdora or others.
• Business Transfers: In the event of a merger, acquisition, reorganisation, or sale of all or part of Wisdora's business, personal information may be transferred as part of that transaction, subject to adequate privacy protections.

We use cookies and similar tracking technologies to enhance your experience on our website, analyse usage, and support our marketing efforts.

Types of Cookies We Use

• Essential Cookies: Required for the website to function correctly (e.g., session management, security). These cannot be disabled.
• Analytics Cookies: Google Analytics, Microsoft Clarity — help us understand how visitors interact with our site, which pages are popular, and where improvements are needed.
• Marketing & Advertising Cookies: Google Tag Manager, LinkedIn Insight Tag, and similar tools used to serve relevant ads and measure campaign effectiveness.
• Preference Cookies: Remember your settings and choices for a personalised experience on return visits.

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Our general retention guidelines are:

• Inquiry & Lead Data: Typically retained for 3 years from last interaction, or until you request deletion.
• Client Data: Retained for the duration of our service relationship plus 7 years for legal and financial record-keeping requirements.
• Job Applicant Data: Retained for 1 year after the closure of the application process, or longer if you consent to being considered for future opportunities.
• Website Analytics Data: Aggregated data may be retained indefinitely; individual session data is retained per the analytics provider's policy (typically 26 months for Google Analytics).
• Marketing Communication Preferences: Maintained until you opt out or request deletion.

When data is no longer required, we securely delete or anonymise it in accordance with industry best practices.

Wisdora takes the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission on our website and client portals.
• Access controls and role-based permissions, ensuring only authorised Wisdora personnel access personal data on a need-to-know basis.
• Secure cloud infrastructure with reputable providers that comply with industry security standards (SOC 2, ISO 27001).
• Regular security assessments, vulnerability scanning, and penetration testing.
• Employee training on data privacy and security best practices.
• Incident response procedures to detect and promptly respond to data breaches.

Depending on your jurisdiction, you may have certain rights regarding your personal information. Wisdora respects and supports these rights:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request that we correct inaccurate or incomplete personal information.
• Right to Erasure ("Right to be Forgotten"): Request that we delete your personal information where there is no legitimate reason for us to continue processing it.
• Right to Restrict Processing: Ask us to suspend or limit processing of your personal data in certain circumstances.
• Right to Data Portability: Request that we provide your personal information in a structured, commonly used, and machine-readable format.
• Right to Object: Object to our processing of your personal information where we rely on legitimate interests, including for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
• Right to Lodge a Complaint: File a complaint with your local data protection authority if you believe we have not complied with applicable privacy laws.

Our website may contain links to third-party websites, including our technology partners, LMS platforms, and professional resources. Wisdora's Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party services you access, including:

• Absorb LMS — Learning management platform used for some client implementations.
• GO1 — Content library partner offering curated learning courses.
• Panviva — Knowledge management platform for enterprise clients.
• LinkedIn — Professional networking and employer branding platform.
• Google Workspace — Collaboration and productivity tools used in our operations.
• Zoom / Microsoft Teams — Video conferencing for virtual training and client meetings.

We are not responsible for the privacy practices, content, or security of third-party websites and services. Links to external sites do not constitute Wisdora's endorsement of their privacy practices.

Wisdora's website and services are intended for professionals and business users aged 18 years and older. We do not knowingly collect personal information from children under the age of 16 (or the applicable age of digital consent in your jurisdiction).

If you believe that a child under the applicable age has provided us with personal information without appropriate consent, please contact us at info@wisdora.com and we will take steps to delete that information promptly.

For client organisations that use Wisdora's LMS solutions for corporate training programmes — where employees below the age of 18 may sometimes participate — it is the client organisation's responsibility to ensure appropriate consents and safeguards are in place under applicable laws.

Wisdora is headquartered in Thane, Maharashtra, India, and serves clients globally, including in the United States, Europe, Asia-Pacific, and the Middle East. In the course of providing our services, your personal information may be transferred to, stored in, and processed in countries outside your country of residence, including India and the United States.

When we transfer personal data internationally, we implement appropriate safeguards to protect your data, which may include:

• Standard Contractual Clauses (SCCs) approved by the European Commission for transfers from the European Economic Area (EEA) or the United Kingdom.
• Data processing agreements with our service providers that meet applicable international transfer requirements.
• Adequacy decisions or other lawful mechanisms available under applicable data protection law.

By using our website or submitting your information to us, you acknowledge and consent to your personal information being processed in accordance with this policy, including such international transfers.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy.
• Post a notice on our website homepage or in a prominent location on wisdora.com.
• Send an email notification to users who have provided their email address, where required by law.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website or services after any changes to this policy constitutes your acceptance of those changes.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please reach out to us:

We are committed to resolving your concerns promptly and transparently. We will acknowledge your privacy request within 5 business days and provide a full response within 30 days. In complex situations where a longer response time is needed, we will notify you with an explanation and an expected resolution date.